2. Arrive at the airport up to two hours before departure
for domestic flights and up to three hours before departure
for international flights. Anticipate slowdowns during
the holidays - traffic may be heavier, airport parking
lots may be fuller and lines may be longer at the airport.
3. Please remember that parking in front of the terminal
building is for immediate loading and unloading only.
Waiting is not allowed. Vehicles left unattended will
be towed away at owner’s expense.
4. Check baggage routing.
5. Ensure that the agent or skycap attaches the correct
tags for your destination city. If you don't recognize
the city code - for example, ORD is Chicago O'Hare airport
- ask, particularly if you have connecting flights.
Check in early:
1. Check in at the airline ticket counter if you don't
have a seat assignment; go directly to the gate for
check-in if you have a boarding pass. Check in one hour
before departure on domestic flights and two hours before
international departures.
2. Identification:
3. Carry at least one form of photo ID at all times.
A second photo ID might be required at some airports.
4. Know your departure gate.
5. Ask the agent or skycap to write your departure gate
number on your ticket envelope or boarding card. Be
sure to be at your departure gate at least 30 minutes
before scheduled departure time.
Security Check Points:
1. Once at the airport, be prepared to have your belongings
searched by security personnel.
2. Remove heavy metal at security checkpoints.
3. Don't wear large metal buckles, belts or jewelry
that will activate the metal detector's alarm.
4. Laptop computers and other electric devices might
require additional time to clear security.
Gate Area:
1. Never leave luggage unattended or under the watch
of a stranger.
2. Do not accept any item from strangers or carry any
package with unknown contents.
Boarding:
1. Stay close to the departure gate.
2. There you will receive boarding instructions and
any last-minute information you need for the flight.
3. Board when asked:
4. Be sure to board when your row number is called.
Empty seats will be counted and given to standby passengers.
When plane lands:
1. Upon arrival at your destination, go immediately
to the baggage claim area to pick up your luggage. Have
the claim stubs available.
When in doubt
Ask questions. Airline employees are generally friendly
and helpful. No question is too simple. Just ask.
